Terms and Conditions

1. About These Terms

These Terms and Conditions govern access to and use of: sholax.com, SholaX accounts, the client dashboard, the AI Assistant, SholaX software features, and services purchased from or provided by SholaX. By creating an account, purchasing a service or using the SholaX platform, you agree to these Terms.

• Business name: SholaX Automations
• Trading name: SholaX
• Address: Phoenix Fields, Ballymena, BT42 2BF, Northern Ireland, United Kingdom
• Email: contact.sholax@gmail.com
• Telephone: +44 7405 595898

2. Business Customers

SholaX is primarily designed for businesses and organisations. If you purchase or use SholaX on behalf of a business, you confirm that you have authority to act for and enter into agreements on behalf of that business. A proposal, order form or separate Service Agreement may contain additional terms. Where a client-specific written agreement directly conflicts with these general Terms, the client-specific agreement will take priority for the relevant service.

3. SholaX Services

Depending on the package purchased, SholaX may provide:

• AI-powered marketing
• Advertising campaign management
• Campaign optimisation
• Lead tracking
• Reporting dashboards
• AI receptionist systems
• Lead handling systems
• Follow-up automation
• CRM and pipeline systems
• AI Assistant access
• Platform integrations
• Related consultancy and support

The exact scope of service depends on the package, checkout description, proposal or Service Agreement agreed with the client. Features may be added, changed, improved or discontinued over time.

4. Accounts

Users are responsible for:

• Providing accurate information
• Keeping login details secure
• Ensuring authorised users use the account appropriately
• Informing SholaX of suspected unauthorised access

Users must not:

• Share access with unauthorised persons
• Attempt to bypass security
• Access another client's information
• Reverse engineer the platform except where the law expressly permits it
• Introduce malicious software
• Interfere with platform operation
• Use SholaX unlawfully

We may restrict or suspend access where reasonably necessary to protect the platform, other users or our legal rights.

5. Orders and Service Activation

A service order may be formed through: online checkout, an accepted proposal, a signed Service Agreement, or another written agreement confirmed by SholaX. Service delivery may depend on the client completing required onboarding steps, including:

• Providing business information
• Granting advertising account access
• Providing required materials
• Completing verification
• Providing approvals

Failure to complete required steps may delay activation or delivery.

6. Prices, Payments and Subscriptions

Prices will be displayed on the website, at checkout, in a proposal or in a Service Agreement. Unless otherwise stated:

• Subscription fees are billed on a recurring basis
• Fees are payable in advance
• Advertising spend is separate from SholaX service fees
• Third-party software fees may be separate unless expressly included

Clients are responsible for maintaining valid payment information. If a payment fails, SholaX may retry payment, contact the client, restrict account access, or suspend affected services.

7. Advertising Spend

Advertising spend is separate from SholaX management, platform and service fees unless explicitly stated otherwise. The client is responsible for:

• Approved advertising budgets
• Charges made by advertising platforms
• Maintaining valid payment methods on advertising accounts

SholaX does not control charges independently imposed by third-party advertising platforms.

8. Cancellation

Unless a specific package, proposal or Service Agreement states otherwise, recurring monthly services may be cancelled before the next renewal date. Cancellation prevents future renewals. Fees already paid for a billing period that has started are not automatically refundable, except where required by law or expressly agreed otherwise. Any minimum commitment period agreed in a proposal or Service Agreement must be completed unless the agreement states otherwise. Cancellation requests should be submitted through the available account controls or by contacting contact.sholax@gmail.com.

9. Refunds

Because SholaX provides digital platform access and customised business services, refund eligibility depends on:

• The service purchased
• Whether service delivery has started
• Work already completed
• Platform access already provided
• Third-party costs already incurred
• The terms of any separate Service Agreement
• Rights that apply by law

Fees for completed work and services already delivered are generally non-refundable. Nothing in these Terms excludes rights that cannot lawfully be excluded.

10. Client Responsibilities

Clients must:

• Provide accurate business information
• Provide required materials promptly
• Grant necessary platform permissions
• Maintain access to connected accounts
• Review and approve materials where required
• Ensure their products, services and business claims are lawful and accurate
• Comply with applicable laws and third-party platform policies
• Respond to reasonable requests needed for service delivery

SholaX is not responsible for delays caused by missing information, approvals, access or materials from the client.

11. Advertising Account Access

Where advertising services are purchased, the client may need to grant SholaX access to:

• Advertising accounts
• Business portfolios
• Pages, pixels or datasets
• Analytics tools
• Other relevant business assets

Access should be granted through the official access-management systems of the relevant platform. SholaX does not require a client's personal password to receive normal business or partner access. Campaign management may not begin until the required access has been provided and verified.

12. Client Approvals

Where client approval is required for advertising creative, campaign copy, offers, budgets, targeting, or other materials, the client is responsible for reviewing the relevant materials accurately and promptly. SholaX may rely on approvals provided by the client or an authorised representative.

13. Results and Performance

SholaX will provide services with reasonable care and skill. Advertising and business results depend on factors outside SholaX's direct control, including:

• Market conditions
• Competition
• Advertising budget
• The client's offer, pricing, website performance and sales processes
• Response speed
• Customer demand
• Third-party advertising platforms

Unless expressly stated in a separate written agreement, SholaX does not guarantee a specific number of leads, a specific cost per lead, a specific level of revenue, a specific return on advertising spend, a specific number of customers, or any specific business result. Forecasts, projections, examples and previous results are not guarantees of future performance.

14. AI Features

SholaX may provide AI-powered functionality. AI-generated outputs may occasionally be incomplete, inaccurate or unsuitable for a particular situation. Users remain responsible for reviewing important information before relying on it. Submitting a request through the AI Assistant does not automatically mean that the requested action has been completed. Some requests may require human review, additional information, client approval or manual implementation. The AI Assistant must not be used for unlawful, abusive or harmful purposes.

15. Third-Party Services and Integrations

SholaX may integrate with third-party platforms. The availability and operation of those services are controlled by their respective providers. SholaX is not responsible for:

• Third-party outages
• Account suspensions
• Platform policy changes
• Changes to external APIs
• Third-party pricing changes
• Failures outside SholaX's reasonable control

Clients remain responsible for complying with the terms of third-party platforms they use.

16. Intellectual Property

SholaX and its licensors retain ownership of the SholaX platform, software, branding, designs, dashboards, platform features, documentation, and proprietary systems and materials. Clients retain ownership of materials they provide to SholaX. Unless otherwise agreed, clients grant SholaX permission to use materials they provide as reasonably necessary to deliver the purchased services. No ownership of the SholaX platform or underlying technology is transferred to a client.

17. Confidentiality

Each party should keep confidential non-public business, technical and commercial information received from the other party. Confidential information may be used where reasonably necessary to deliver services, exercise legal rights, or comply with legal obligations.

18. Availability and Maintenance

We aim to keep SholaX available and reliable, but we do not guarantee uninterrupted availability. Access may be temporarily affected by maintenance, updates, security incidents, technical failures, third-party outages, or events outside our reasonable control.

19. Suspension and Termination

SholaX may suspend or terminate access where a user fails to pay amounts due, seriously breaches these Terms, uses the platform unlawfully, creates a security risk, or attempts to misuse or damage the platform. Where reasonably practical, we will provide notice before suspension or termination.

20. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful. To the extent permitted by law, SholaX is not responsible for indirect or consequential losses arising from:

• Lost profits
• Lost business opportunities
• Third-party platform failures
• Advertising platform decisions
• Client failure to follow up leads
• Inaccurate information provided by the client
• Events outside our reasonable control

21. Changes to the Platform or Terms

We may update SholaX and these Terms as the platform develops. Material changes will be published with an updated revision date and, where appropriate, communicated to affected users.

22. Governing Law and Jurisdiction

These Terms are governed by the laws applicable in Northern Ireland. The courts of Northern Ireland will have jurisdiction over disputes arising from these Terms, subject to any rights that cannot legally be excluded.

23. Contact

Questions about these Terms should be sent to: